Consumer Protection Act 1986

Consumer Protection Act 1986

The Consumer Protection Act, 1986, applies to all goods and services to protect interests of consumers in India. The provisions of the Act are compensatory in nature. It has consumer council and other authorities who settle the consumer’s complaint. It covers public, private, joint and cooperative sectors.

Rights under Consumer Protection Act 1986

·         The rights of the consumer such as right to safety, right to be informed, right to be heard, and right to choose, right to seek redressal and right to consumer education.

·         Right to Safety, Can protest goods and services which are hazardous to life and property

·         Right to Choose , access to a variety of goods and services at reasonable prices, an assurance of satisfactory quality and service at fair prices.

·         Right to Information, Consumer can get all information related to goods and services (e.g. Quality, Quantity etc.)

·         consumer interests will receive full and sympathetic consideration in the formulation of Government policy

·         Consumer can complaints the authority for deficiency or unfair trade  in quality, quantity, potency, purity, standard and price of goods or services.

·         It empower Indian consumers to fearlessly voice their complaints and concerns against products and companies to ensure their issues are handled efficiently

·         Indian citizen to be educated on matters related to consumer protection

How to file a complaint?

Consumer can file complaint in consumer courts at the national, state or district levels. There are many consumer forums have been established across the country at the national level, district level and the state level

You can approach below government body according to the cost of goods/compensation:
• Upto Rs.20 lac (earlier 5 lac) you can complaint in the District Forum.
• Above Rs.20 lac up to Rs. 1 Crore you can complaint in the State Commission.
•   Above Rs. 1 Crore you can file the complaint in the national Commission in New Delhi.

Fees:

There is some amount of fees that you have to pay. You will get that information from respective consumer courts. It will vary from 100 Rs. to 5000 Rs.

Time:

The complaint is to be filed within two years from the date on which problem have arisen.

Information required for Complaint:

1)    Your Name, Address etc.

2)    Details of the complaint with date, opposite party, place etc.

3)    Documents related to complaint like invoice, warranty etc. and compensation you want.

Detail Address and contact:

·         http://www.fcamin.nic.in

·         http://ncdrc.nic.in

Report Crime to police

Report Crime and help India

You may be either a victim of crime or a witness to the crime. But it is not easy for common man to come forward and raise voice again crime. But, if no one reports crime to the Police, criminals commit more crime, damage more property and finally justice is denied forever. It is going to harm future of India.

How to report Crime and what you can do?

·         Do screaming, aware people and try to make attention for Crime.

·         Try all your effort to resist it

·         Remember identity of criminal face, hair, scar, vehicle number plate etc.

·         Dial 100 or 112 for help. The information will passed to local Police without any delay. Give your contact number to help Police.

·         Police will register a case under relevant sections. If you will not find the response at the police station, you can contact divisional and zonal officers for more help. You will get FIR number (Crime Number) that will help you get progress report on your case.

·         It is also not necessary to give your identity to police when you Report a crime to Police. You can also write the email to Police to convey crime report.

·         By giving information on Crime, you will not get call from police for witness against your will.

·         If you are victim than also Police can’t make your detail to public against your will.

·         Dial 100 or 112 in emergency condition only. Aware woman and children for this number.

·         Try to get help from Police and do not hesitate to contact Police. Help your neighbor and society to get rid from Crime.

Right to Information Act

 Right to Information Act

The Right to Information Act 2005 act of the Parliament of the India. It is giving right to know the information of any government function of India for every Citizen.  It has below Right for Citizen.

·         Every citizen has a right to know how the Government is functioning.

·         Right to Information empowers every citizen to seek any information from the Government, inspect any Government documents, works, Records

·          Right to seek certified photocopies, notes of record and information.

·         Some laws on Right to Information also empower citizens to official inspect any Government work or to take sample of material (In floppies, disk or Videos) used in any work.

Who can ask for Information?

·         Any citizen of India except State of Jammu and Kashmir. Jammu and Kashmir has its own Act.

·         Overseas Citizen of India and Person of Indian Origin. They can apply at Indian Embassy or consulate.

·         Need to pay amount of application in Local Currency